The Best Furnace Brands at the Best Price

Your electrical panel regulates electricity between the public electrical grid/supply and the circuits in your home. The panel controls how much power each circuit gets and acts as a safety net when there are irregular currents or surges. Your electrical panel is a crucial component of your overall system.

Sump pump replacement on an existing pit is sometimes manageable as a DIY project, but installation in a home without an existing sump basin requires excavating the pit, running a discharge line, and ensuring proper drainage away from the foundation. Improper installation can void equipment warranties and create new drainage problems. We recommend professional installation for any new system.

The best way to prevent future repairs and maintain your furnace is by signing up for Always Plumbing & Heating’s Diamond Maintenance Program. For exclusive discounts and front of the line service. Contact us today to learn more.

The time it takes to install your new garage heater depends on the type of heater you choose and the complexity of the installation itself. No matter the job, our heating technicians are trained to get the job done quickly with minimal interruption to your day-to-day life. Contact us today to learn more.

Nights & Weekends Call Center Representative

The position of Nights and weekends Call Center Representative is an important one with our company. The Nights and weekends Call Center Representative is our customer’s first experience with our company during emergency situations after hours. It is an important responsibility as this is the point at which we first begin to establish trust with our client and assist them in emergency situations. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer along with the ability to think outside the box and prioritize emergencies communicating the urgency to the customers. Alongside dispatching technicians to their perspective customers emergencies.

Specific Job Requirements

• Follow all customer call steps outlined in the procedure guide and process maps in order to book the emergency afterhours call
• Follow call-taking script on all calls
• Be a team player
• Maintain the respective emergency on call ratio
• Perform computer functions with skill, efficiency and accuracy
• Handle unhappy customers and make general manager aware of challenges
• Work on a on-call overnight basis from home

Other Job Requirements

• Excellent communication skills required for both the customer as well as the team.
• Treat all team members with respect and kindness as if they were your customer
• Perform all duties in a professional manor
• Leave all personal concerns at the door be happy and proud to come to work every day.
• Handle all concerns with the utmost professionalism for customers and team members.
• Ability to multi-task

Performance Metrics

• Answer incoming after hour incoming calls within 3 rings
• .Maintain a 90-95% call booking ratio
• Assist and triage our customers needs coordinating the dispatching of our on call technicians with emergency calls

Location

• This is a work from home position and does require a phone, computer or tablet and internet connection.
• However some training sessions may require occasional travel to the office.

Salary Range & Status

As you are not required to be sitting at a desk for the entirety of your shift as this is a on call shift position and are free to move about and go places and complete other tasks ( Jobs) while waiting for a call your working hours are considered time actually worked based on the systems report and on call emergency needs.

• Overnights / weekends on call rotation answering the phones.
• Pay is based on a flat on call stipend fee of 30.00 plus a commission rate of 5.00 per booked call however if your combined flat rate and commissions for the week is less than the minimum wage of 15.00 for 3 hours $45.00 combined daily for all shifts worked then you will be paid the $45.00 or greater of based on shifts for the week.

Educational Requirements

• High school diploma

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

Working Relationships

• Position reports to the Call center supervisor .
• Courtesy and respect are expected at all times towards customers and ALL members of our team.

General

• Ability to perform as a team player.
• Other duties as assigned by management.

While some maintenance tasks such as replacing a dirty air filter can be done on your own, it’s important to call in the professionals at Always Plumbing & Heating for any repairs. We have over 20 years experience servicing various makes and models, and we can quickly diagnose the problem, and prevent reoccurring issues.

Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

Yes. Reverse osmosis systems help reduce chlorine taste and odor through multi-stage filtration.

Most air conditioner tune-ups take between 1-1.5 hours depending on the complexity of your system. When you call to schedule, one of our specialized cooling technicians will evaluate your AC unit and let you know the exact time it will take as part of our StraightForward pricing guarantee. Call us today!

Our comprehensive AC tune-up starts at only $149. Call us to schedule yours today!

In heating mode, it extracts heat from the outside air, ground, or water—even in cold conditions—and compresses this heat to a higher temperature before releasing it inside a building. In cooling mode, it reverses this process, extracting heat from the interior of the building and releasing it outside, thereby cooling the interior space. This cycle is facilitated by an outdoor unit (containing a compressor and a condenser coil) and an indoor unit (with an expansion valve and an evaporator coil), connected by a circuit of refrigerant.

Through our Diamond Maintenance Program we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.