Join The Always Plumbing & Heating Team!

Install Success Coordinator / QC Warranty

The Install Success Coordinator/QC is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.

Specific Job Requirements

• Supports Sales Install and Service Manager
• Responsible for managing the incoming leads and reporting on the ROI.
• Follow the written processes and procedures to ensure all leads are accurately scheduled and completed.
• Must know and adhere to all plumbing and heating codes with the ability to perform all plumbing or heating repairs and replacements to code.
• Handle and process all administrative functions of the installation paperwork and processes, including but not limited to: finance, warranty, rebates, spiffs, leads, manufacturer docs, ST forms, package ordering, invoicing.
• Perform ridealongs with Field Crews.
• Process, assign and schedule qualified leads within 10 minutes of data entry.
• Must be capable of troubleshooting, diagnosing, repairing and communicating all concerns and corrections in detail.
• Ability ot identify emergency situations that could put clients, team mates or property at risk.
• Ability to identify any job deficiencies at time of testing, gathering necessary product and completing the job on one visit.
• Ensure on time lead arrival from sales and field personnel.
• Understand how to grade inquiries based on the answers to profile questions.
• Complete all lead files from start to finish within 1 hour of receiving the sales file so management can assess profitability.
• Complete Sales Lead DMR and reports to management daily.
• Schedule all installs and ensure all materials are ready to go and properly labeled.
• Ensure all permits are pulled at the end of every day within 72 hours of install.
• Report any customer concerns immediately to the Service Manager.
• Dispatch all install crews and comfort advisors.
• Perform all happy calls for sales leads and installs.
• Schedule, process and complete all NHC warranty service items.
• Explain all work performed to the client when finished and ensure they are 100% satisfied with the work you performed and receive signatures before you leave the home.

Other Job Requirements

• Excellent communication skills required.
• Ability to read a map and have knowledge of City and surrounding areas.
• Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
• Technicians are expected to be neat, and well groomed.
• Ability to lead and grow our apprentices in to journeymen.
• Must be willing to continue training for personal growth.
• Must be knowledgeable in computers and technology.
• Superb communication and trouble shooting skills.
• Impeccable time management skills ensuring all work get completed on schedule.
• Treat all team members with respect and kindness.
• Perform all duties in a professional manor.
• Ability to multi-task
• Ability to be a team-player.

Location

• This is an office/ Field position. Daily duties are performed from office located in 17633-114 Avenue Edmonton Alberta

Salary Range & Status

• Full-time, hourly position. Salary range depending on experience.
• Hours/Shift: Monday to Friday 7:00am to 4:00pm, 7:30am to 4:30pm, 8:00am to 4:30pm. 24-7 on call rotation answering the phones outside of the above hours.
• Position does occasionally require additional hours when necessary to complete special projects, training or to cover during vacations.
• Position reports to the Service Manager.

Educational Requirements

• High school diploma
• Technical certificate as required for accuracy

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a
• company vehicle at any time, motor vehicle checks are also performed at random.

Lead Service Technician

The Lead Service Technician is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of production, revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.

Position reports directly to the Sales and Service Manager

Specific Job Requirements

• Must have very good people and leadership skills.
• Must have exceptional understanding and knowledge of all company policies as well as related procedures and systems.
• Possess superior communications and diplomacy skills necessary to successfully resolve any customer complaint or concern.
• Track and understand technician equipment by maintaining and reporting logs on a daily basis.
• Perform technician checks every morning.
• Perform vehicle checks every morning.
• Work with dispatch to ensure technicians are properly assigned and prepared.
• Create and maintain apprentice schedule.
• Create and maintain shift rotation and on-call schedule.
• Lead by example and set the bar for success.
• Assist in new hiring and onboarding process.
• Assist in technician training and review process.
• Lead sales & technical meetings as required.
• Carry out duties assigned by the Service Manager to assist in the operation of the Service Department.
• Supervise technicians, and provide guidance and leadership in daily activities.
• Abide by the company dress code, customer relations procedures, and other related systems and procedures.

Other Job Requirements

• Excellent communication skills required.
• Ability to read a map and have knowledge of City and surrounding areas.
• Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
• Technicians are expected to be neat, and well groomed.
• Ability to lead and grow our apprentices in to journeymen.
• Must be willing to continue training for personal growth.
• Must have clean driving record and valid drivers license.
• Must keep truck clean, stocked and accurately inventorized.
• Must be responsible for all tools issued to you.
• Analyze, diagnose and resolve customer problems in a courteous and professional manner.
• Attend advanced service training classes to upgrade technical capabilities.
• Help to ensure that assigned Service Technicians properly replenish truck stock
• Fill out all paper work in a neat, accurate complete and timely manner.
• Assist in coordinating the activities of assigned technicians and ensure that workmanship standards and customer relation standards are met.
• Check on selected jobs completed by service technicians to ensure quality and total satisfaction.
• Report job progress and problems to the Service Manager when necessary or when instructed.
• Assist the manager with production reports and check service invoices for accuracy,
• Train service technicians on how to maintain proper time, material and equipment records.
• Assist in the preparation, maintenance and formulation of department quality standards and guidelines
• Participate if directed in our company's performance review system.

Location

• This is an field position. Daily duties are performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located in 17633-114 Avenue Edmonton Alberta

Salary Range & Status

• Full-time, hourly position. Salary range depending on experience.
• Position requires additional hours "on call" rotation and when necessary to finish work in progress.
• Additional training hours are required when necessary outside of regular working schedule.
• Daily hours may vary from 8:00 am - 5:00 pm shift to a 10:00 am - 7:00 pm shift depending on scheduled work.
• Work includes working indoors and out, in inclement weather and temperature extremes.

Educational Requirements

• Registered Journeyman in good standing with Blue Book.

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

Apprentice Technician

The position of apprentice technician is an important one with our company.  The apprentice technician is our human link with the customer who has retained our plumbing and heating services.  This is a vital link in terms of revenue, reputation and success.  Anyone performing in this capacity must have exceptional interpersonal and communication skills in order to effectively communicate with the client as well as the office.

Specific Job Requirements

• Ability to assist and learn all plumbing or heating repairs and replacements to code
• Ability to assist and learn to solder and perform necessary plumbing or heating work associated with the plumbing  or heating project the client requires
• Must be capable to assist and learn troubleshooting, diagnosing and explaining all problems and options to the client
• Must be capable of assisting and learning to complete a thorough and accurate plumbing and heating  inspection and communicating findings to the client
• Ability to complete paperwork legibly and in an understandable manner
• Ability to assist and learn calculations necessary for plumbing  and heating work as well as calculations necessary for invoicing purposes
• Must be comfortable asking for payment and collecting money
• Must comply with all safety standards and processes
• Must be able to climb ladders and work in close spaces and on roof tops
• Must know and adhere to all plumbing and heating codes while learning.
• Ability to communicate the benefits of club memberships to the client
• Must meet all performance metrics such as callback ratio, average ticket, productivity, club membership conversion, accurate Straightforward Pricing calculations, etc.
• Must follow all policies and procedures at all times.
• Must assist and learn to explain all options available to the client and have them approve and sign off on all work before you begin any service.
• Must assist and learn to explain all work performed to the client when finished and ensure they are 100% satisfied with the work you and your journeyman performed before you leave the home.

Other Job Requirements

• Ability to read a map and have knowledge of City and surrounding areas
• Must present a professional image by arriving on time, wearing Clean company uniforms at all times even on renovations (You may wear approved coveralls once the job has been quoted and you are beginning work) , Floor savers must be worn at all times in a customer house. Technicians are expected to be neat, and well groomed. (Clean shaven or if you have facial hair it must be kept neat and trimmed at all times.) Ball Caps can be worn as long as it is an Always Plumbing & Heating Cap.
• Must have a clean driving record and valid driver’s license
• Must have the ability to communicate with all clients and team members and in particular, have the ability to work with women
• Ability to learn and grow into a journeymen technician by following our training matrix and attending school.
• Must respect and protect client’s home by wearing floor savers
• Must keep truck clean, stocked and accurately inventoried
• Must be responsible for all tools issued to you.
• Must be willing to continue training for personal growth
• Be comfortable with Roleplaying with team members.

Location

• Field position.  Daily duties will be performed in and around the city of Edmonton.  Paperwork and money collected is returned to the office located at # 200- 17633-114 Avenue Edmonton

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Salary Range & Status

• Full-time hourly position paid Biweekly on Fridays.
• Salary range is dependent on experience.
• Bonuses are paid monthly based on club membership sales, scoreboard standing and product sales.

Working Conditions

• Typically a 40-hour work week with overtime being paid after 8 hours daily.
• Position requires additional hours during “on-call” rotation and when necessary to finish work in progress
• Additional training hours are required when necessary outside of regular working schedule.
• Daily hours may vary from an 8:00 a.m. – 5:00 p.m. shift to a 10:00 a.m. – 7:00 p.m. shift depending on scheduled work.
• Must be available for on-call rotation
• Work includes working indoors and out, in inclement weather and temperature extremes.

Educational Requirements

• Registered apprentice or Journeyman in good standing with Blue book.

Drug/Alcohol Testing/ Security /Motor Vehicle Testing

• Performed prior to employment and at random times during employment with no advanced knowledge.
• If position includes access to a company vehicle, motor vehicle checks will also be performed.
• Security background check will also be performed prior to employment and may be required to be refreshed periodically.

Working Relationships

• Position reports directly to the Sales and Service manager
• Interaction and daily tasks assigned by your Journeyman, CCR’S and dispatchers. Job information and revenue reporting are to be reported directly to your journeyman or CCR’S and Dispatchers.
• Courtesy and respect are expected at all times towards ALL members of our team.