Step Into A Rewarding Career!
At Always Plumbing & Heating our team is constantly expanding to meet the demands of our loyal customers in Edmonton and the surrounding area.
We are currently hiring dedicated, hardworking individuals who have a passion for serving others, and who are ready to deliver unparalleled 5 Star Superstar Service.
We offer unlimited opportunities for growth and a fun and supportive work environment! Are you ready take the next step in your career? Join us!
Team Benefits
- We’re proud to offer a healthy work-life balance, competitive wages and flexible shedules.
- We’re also proud to offer competitive benefits packages including dental, vision care, prescriptions and more!
- We love helping out in our community and offer employee volunteering opportunities with local, Edmonton area charities.
- Ongoing education and training opportunities to help bolster your skills, and stay on top of industry trends.
Our mission is to create memorable customer experiences by focusing on 5 Star Superstar service every time!
Core Values
At Always Plumbing & Heating we are dedicated to ensuring our customers’ comfort! Honesty is the foundational principle of our business operations, and our team is committed to upholding our values on every job.
Family First
We’re proud to have over 2500 positive reviews on Google from happy customers.
Always Respectful
You can trust us to be there when you call, with all the right tools for the job – Always!
Strive For Continuous Improvement
You’ll know exactly, to the penny, what your job will cost before we begin the work.
Current Opportunities
Career Form
Install Success Coordinator / QC Warranty
Install Success Coordinator / QC Warranty
The Install Success Coordinator/QC is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.
Specific Job Requirements
- Supports Sales Install and Service Manager
- Responsible for managing the incoming leads and reporting on the ROI.
- Follow the written processes and procedures to ensure all leads are accurately scheduled and completed.
- Must know and adhere to all plumbing and heating codes with the ability to perform all plumbing or heating repairs and replacements to code.
- Handle and process all administrative functions of the installation paperwork and processes, including but not limited to: finance, warranty, rebates, spiffs, leads, manufacturer docs, ST forms, package ordering, invoicing.
- Perform ridealongs with Field Crews.
- Process, assign and schedule qualified leads within 10 minutes of data entry.
- Must be capable of troubleshooting, diagnosing, repairing and communicating all concerns and corrections in detail.
- Ability ot identify emergency situations that could put clients, team mates or property at risk.
- Ability to identify any job deficiencies at time of testing, gathering necessary product and completing the job on one visit.
- Ensure on time lead arrival from sales and field personnel.
- Understand how to grade inquiries based on the answers to profile questions.
- Complete all lead files from start to finish within 1 hour of receiving the sales file so management can assess profitability.
- Complete Sales Lead DMR and reports to management daily.
- Schedule all installs and ensure all materials are ready to go and properly labeled.
- Ensure all permits are pulled at the end of every day within 72 hours of install.
- Report any customer concerns immediately to the Service Manager.
- Dispatch all install crews and comfort advisors.
- Perform all happy calls for sales leads and installs.
- Schedule, process and complete all NHC warranty service items.
- Explain all work performed to the client when finished and ensure they are 100% satisfied with the work you performed and receive signatures before you leave the home.
Other Job Requirements
- Excellent communication skills required.
- Ability to read a map and have knowledge of City and surrounding areas.
- Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
- Technicians are expected to be neat, and well groomed.
- Ability to lead and grow our apprentices in to journeymen.
- Must be willing to continue training for personal growth.
- Must be knowledgeable in computers and technology.
- Superb communication and trouble shooting skills.
- Impeccable time management skills ensuring all work get completed on schedule.
- Treat all team members with respect and kindness.
- Perform all duties in a professional manor.
- Ability to multi-task
- Ability to be a team-player.
Location
- This is an office/ Field position. Daily duties are performed from office located in 17633-114 Avenue Edmonton Alberta
Salary Range & Status
- Full-time, hourly position. Salary range depending on experience.
- Hours/Shift: Monday to Friday 7:00am to 4:00pm, 7:30am to 4:30pm, 8:00am to 4:30pm. 24-7 on call rotation answering the phones outside of the above hours.
- Position does occasionally require additional hours when necessary to complete special projects, training or to cover during vacations.
- Position reports to the Service Manager.
Educational Requirements
- High school diploma
- Technical certificate as required for accuracy
Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check
- Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a
- company vehicle at any time, motor vehicle checks are also performed at random.
Lead Service Technician
Lead Service Technician
The Lead Service Technician is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of production, revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.
Position reports directly to the Sales and Service Manager
Specific Job Requirements
- Must have very good people and leadership skills.
- Must have exceptional understanding and knowledge of all company policies as well as related procedures and systems.
- Possess superior communications and diplomacy skills necessary to successfully resolve any customer complaint or concern.
- Track and understand technician equipment by maintaining and reporting logs on a daily basis.
- Perform technician checks every morning.
- Perform vehicle checks every morning.
- Work with dispatch to ensure technicians are properly assigned and prepared.
- Create and maintain apprentice schedule.
- Create and maintain shift rotation and on-call schedule.
- Lead by example and set the bar for success.
- Assist in new hiring and onboarding process.
- Assist in technician training and review process.
- Lead sales & technical meetings as required.
- Carry out duties assigned by the Service Manager to assist in the operation of the Service Department.
- Supervise technicians, and provide guidance and leadership in daily activities.
- Abide by the company dress code, customer relations procedures, and other related systems and procedures.
Other Job Requirements
- Excellent communication skills required.
- Ability to read a map and have knowledge of City and surrounding areas.
- Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
- Technicians are expected to be neat, and well groomed.
- Ability to lead and grow our apprentices in to journeymen.
- Must be willing to continue training for personal growth.
- Must have clean driving record and valid drivers license.
- Must keep truck clean, stocked and accurately inventorized.
- Must be responsible for all tools issued to you.
- Analyze, diagnose and resolve customer problems in a courteous and professional manner.
- Attend advanced service training classes to upgrade technical capabilities.
- Help to ensure that assigned Service Technicians properly replenish truck stock
- Fill out all paper work in a neat, accurate complete and timely manner.
- Assist in coordinating the activities of assigned technicians and ensure that workmanship standards and customer relation standards are met.
- Check on selected jobs completed by service technicians to ensure quality and total satisfaction.
- Report job progress and problems to the Service Manager when necessary or when instructed.
- Assist the manager with production reports and check service invoices for accuracy,
- Train service technicians on how to maintain proper time, material and equipment records.
- Assist in the preparation, maintenance and formulation of department quality standards and guidelines
- Participate if directed in our company's performance review system.
Location
- This is an field position. Daily duties are performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located in 17633-114 Avenue Edmonton Alberta
Salary Range & Status
- Full-time, hourly position. Salary range depending on experience.
- Position requires additional hours "on call" rotation and when necessary to finish work in progress.
- Additional training hours are required when necessary outside of regular working schedule.
- Daily hours may vary from 8:00 am - 5:00 pm shift to a 10:00 am - 7:00 pm shift depending on scheduled work.
- Work includes working indoors and out, in inclement weather and temperature extremes.
Educational Requirements
- Registered Journeyman in good standing with Blue Book.
Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check
- Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.
Apprentice Technician
Apprentice Technician
The position of apprentice technician is an important one with our company. The apprentice technician is our human link with the customer who has retained our plumbing and heating services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional interpersonal and communication skills in order to effectively communicate with the client as well as the office.
Specific Job Requirements
- Ability to assist and learn all plumbing or heating repairs and replacements to code
- Ability to assist and learn to solder and perform necessary plumbing or heating work associated with the plumbing or heating project the client requires
- Must be capable to assist and learn troubleshooting, diagnosing and explaining all problems and options to the client
- Must be capable of assisting and learning to complete a thorough and accurate plumbing and heating inspection and communicating findings to the client
- Ability to complete paperwork legibly and in an understandable manner
- Ability to assist and learn calculations necessary for plumbing and heating work as well as calculations necessary for invoicing purposes
- Must be comfortable asking for payment and collecting money
- Must comply with all safety standards and processes
- Must be able to climb ladders and work in close spaces and on roof tops
- Must know and adhere to all plumbing and heating codes while learning.
- Ability to communicate the benefits of club memberships to the client
- Must meet all performance metrics such as callback ratio, average ticket, productivity, club membership conversion, accurate Straightforward Pricing calculations, etc.
- Must follow all policies and procedures at all times.
- Must assist and learn to explain all options available to the client and have them approve and sign off on all work before you begin any service.
- Must assist and learn to explain all work performed to the client when finished and ensure they are 100% satisfied with the work you and your journeyman performed before you leave the home.
Other Job Requirements
- Ability to read a map and have knowledge of City and surrounding areas
- Must present a professional image by arriving on time, wearing Clean company uniforms at all times even on renovations (You may wear approved coveralls once the job has been quoted and you are beginning work) , Floor savers must be worn at all times in a customer house. Technicians are expected to be neat, and well groomed. (Clean shaven or if you have facial hair it must be kept neat and trimmed at all times.) Ball Caps can be worn as long as it is an Always Plumbing & Heating Cap.
- Must have a clean driving record and valid driver’s license
- Must have the ability to communicate with all clients and team members and in particular, have the ability to work with women
- Ability to learn and grow into a journeymen technician by following our training matrix and attending school.
- Must respect and protect client’s home by wearing floor savers
- Must keep truck clean, stocked and accurately inventoried
- Must be responsible for all tools issued to you.
- Must be willing to continue training for personal growth
- Be comfortable with Roleplaying with team members.
Location
- Field position. Daily duties will be performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located at # 200- 17633-114 Avenue Edmonton
,
Salary Range & Status
- Full-time hourly position paid Biweekly on Fridays.
- Salary range is dependent on experience.
- Bonuses are paid monthly based on club membership sales, scoreboard standing and product sales.
Working Conditions
- Typically a 40-hour work week with overtime being paid after 8 hours daily.
- Position requires additional hours during “on-call” rotation and when necessary to finish work in progress
- Additional training hours are required when necessary outside of regular working schedule.
- Daily hours may vary from an 8:00 a.m. – 5:00 p.m. shift to a 10:00 a.m. – 7:00 p.m. shift depending on scheduled work.
- Must be available for on-call rotation
- Work includes working indoors and out, in inclement weather and temperature extremes.
Educational Requirements
- Registered apprentice or Journeyman in good standing with Blue book.
Drug/Alcohol Testing/ Security /Motor Vehicle Testing
- Performed prior to employment and at random times during employment with no advanced knowledge.
- If position includes access to a company vehicle, motor vehicle checks will also be performed.
- Security background check will also be performed prior to employment and may be required to be refreshed periodically.
Working Relationships
- Position reports directly to the Sales and Service manager
- Interaction and daily tasks assigned by your Journeyman, CCR’S and dispatchers. Job information and revenue reporting are to be reported directly to your journeyman or CCR’S and Dispatchers.
- Courtesy and respect are expected at all times towards ALL members of our team.
Lead Installation Technician
Lead Install Technician
The position of lead install technician is an important one with our company. The lead install technician is our human link with the customer who has retained our installation services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional interpersonal and communication skills in order to effectively communicate with the client as well as the office.
Specific Job Requirements
- Ability to perform all HVAC replacements to code
- Ability to problem solve and perform necessary sheet metal work associated with the HVAC project the client requires
- Must be capable of troubleshooting, diagnosing and explaining all problems and solutions related to the replacement to the client and service manager.
- Ability to complete paperwork legibly and in an understandable manner
- Ability to perform calculations necessary for installation work as well as calculations necessary for invoicing purposes.
- Must be comfortable asking for payment and collecting money
- Must comply with all safety standards and processes
- Check and match furnace material orders day before the install.
- Documents any additional materials that were used and reason they were needed.
- Complete the install in the least abrasive way to the customers house
- All jobsites must be left clean and neat better than when we came.
- Must be able to climb ladders and work in close spaces and on rooftops.
- Must know and adhere to all HVAC codes
- Ability to communicate the benefits of club memberships to the client
- Must meet all performance metrics such as callback ratio, average ticket, productivity, club membership conversion, accurate Straightforward Pricing calculations, etc.
- Must explain all install options available to the client and have them approve and sign off on all work before you begin any install.
- Explain the system to the client when finished with an installation and ensure they are 100% satisfied with the work before you leave the home.
- Complete the installation checklist with the Homeowner after every Install.
- Must follow all policies and procedures at all times.
- Ability to perform all HVAC installations and replacements to code
- Ability to solder and perform necessary electrical work associated with the HVAC project the client requires
- Ability to complete paperwork legibly and in an understandable manner
- Ability to perform calculations necessary for HVAC work as well as calculations necessary for invoicing purposes
- Must be comfortable asking for payment and collecting money
- Must comply with all safety standards and processes
- Must be able to climb ladders and work in close spaces
- Must know and adhere to all HVAC codes
Other Job Requirements
- Ability to read a map and have knowledge of City and surrounding areas
- Must present a professional image by arriving on time, wearing Clean company uniforms at all times even on renovations (You may wear approved coveralls once the job has been quoted and you are beginning work) , Floor savers must be worn at all times in a customer house. Technicians are expected to be neat, and well groomed. (Clean shaven or if you have facial hair it must be kept neat and trimmed at all times.) Ball Caps can be worn as long as it is an Always Plumbing & Heating Cap.
- Must have a clean driving record and valid driver’s license
- Must have the ability to communicate with all clients and team members and in particular, have the ability to work with women
- Ability to lead and grow our apprentices in to journeymen
- Must respect and protect client’s home by wearing floor savers at all times and using drop cloths when required.
- Must keep truck clean, stocked and accurately inventoried
- Must be responsible for all tools issued to you.
- Must be willing to continue training for personal growth as well as participating in the training of new employees
- Be comfortable with Roleplaying with team members.
Performance Metrics
- Run a minimum of 1-2 Installations a day
- Complete standard furnace install within 9 Hours
- Complete a A/C install within 6 Hours
- Maintain a monthly production level of $95,000 a month ($5000.00 per furnace install and $3700.00 per A/C installation)
- Maintain a Wage to Production Percentage of 12%
- Gain 1 new diamond club membership a week or a conversion rate of 5% of non-members.
- Receive a upsell to IAQ products or Humidifier on 1 out of 4 Installs.
Location
- Field position. Daily duties will be performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located at # 200- 17633-114 Avenue Edmonton
,
Salary Range & Status
- Full-time hourly position paid Biweekly on Fridays.
- Salary range is dependent on experience.
- Bonuses are paid monthly based on club membership sales, scoreboard standing and product sales.
Client Care Representative
Client Care Representative
The position of client care representative is an important one with our company. The client care representative is our customer’s first experience with our company. It is an important responsibility as this is the point at which we first begin to establish, grow and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.
Specific Job Requirements
- Follow all customer call steps outlined in the procedure guide and process maps in order to book the call
- Follow call-taking script on all calls
- Be a team player
- Maintain required call ratio
- Keep call board full
- Perform all happy and Diamond Club calls
- Perform computer functions with skill, efficiency and accuracy
- Handle unhappy customers and make general manager aware of challenges
- Follow-up letters
- Work on a on call rotation as we are a 24/7 service company
- General filing
- Achieve performance metrics set forth
- Other administrative duties as assigned
- Outbound calls
- Ongoing training and roleplaying
Other Job Requirements
- Be on time logged in and ready to take calls at the start of your shift
- Administrative tasks as assigned to be completed on time as indicated when they are assigned.
- Excellent communication skills required for both the customer as well as the team.
- Follow, know and understand our HSE policy and guidelines at all times
- Treat all team members with respect and kindness as if they were your customer
- Perform all duties in a professional manor
- Leave all personal concerns at the door be happy and proud to come to work every day.
- Handle all concerns with the utmost professionalism for customers and team members.
- Ensure you communicate all promotional offers to the customer on every call.
- Ability to multi-task
Performance Metrics
- Answer all incoming calls within 3 rings
- .Maintain a 90% call booking ratio
- Sell 3 diamond club memberships a day
- Generate 1 HVAC lead a day
- Book a minimum of 10 service calls a day
- Maintain a 95% diamond club renewal
Location
- This is a Hybrid work from office and home position and does require a working phone, computer or tablet that can have both Service titan and Dialpad downloaded and working on the equipment along with a strong internet connection.
- Daily duties are performed from office located in 200- 17633-114 Avenue Edmonton Alberta
Salary Range & Status
- Full-time, hourly position. Hourly range depending on experience. Hours/Shift: Availability wo work a mixture of shifts and times including evenings and weekends Monday to Sunday 7:00am 10:00pm
- 24-7 on call rotation answering the phones outside of the above hours. From 10:00pm to 7:00am ( This shift will have a flat compensation of 30.00 per shift and then 10.00 for call bookings that are revenue generating for the company (IE: SERVICE FEE)
Working Conditions
- Can be wither Part or Full time up to 40-hour week depending on your availability and Business staffing requirements based on season of the year.
- Position does occasionally require additional hours when necessary to complete special projects, training or to cover other team family members during vacations.
Educational Requirements
- High school diploma
Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check
- Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.
Working Relationships
- Position reports to the General Manager
- Courtesy and respect are always expected towards customers and ALL members of our team
Call Center Representative
Nights & Weekends Call Center Representative
The position of Nights and weekends Call Center Representative is an important one with our company. The Nights and weekends Call Center Representative is our customer’s first experience with our company during emergency situations after hours. It is an important responsibility as this is the point at which we first begin to establish trust with our client and assist them in emergency situations. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer along with the ability to think outside the box and prioritize emergencies communicating the urgency to the customers. Alongside dispatching technicians to their perspective customers emergencies.
Specific Job Requirements
- Follow all customer call steps outlined in the procedure guide and process maps in order to book the emergency afterhours call
- Follow call-taking script on all calls
- Be a team player
- Maintain the respective emergency on call ratio
- Perform computer functions with skill, efficiency and accuracy
- Handle unhappy customers and make general manager aware of challenges
- Work on a on-call overnight basis from home
Other Job Requirements
- Excellent communication skills required for both the customer as well as the team.
- Treat all team members with respect and kindness as if they were your customer
- Perform all duties in a professional manor
- Leave all personal concerns at the door be happy and proud to come to work every day.
- Handle all concerns with the utmost professionalism for customers and team members.
- Ability to multi-task
Performance Metrics
- Answer incoming after hour incoming calls within 3 rings
- .Maintain a 90-95% call booking ratio
- Assist and triage our customers needs coordinating the dispatching of our on call technicians with emergency calls
Location
- This is a work from home position and does require a phone, computer or tablet and internet connection.
- However some training sessions may require occasional travel to the office.
Salary Range & Status
As you are not required to be sitting at a desk for the entirety of your shift as this is a on call shift position and are free to move about and go places and complete other tasks ( Jobs) while waiting for a call your working hours are considered time actually worked based on the systems report and on call emergency needs.
- Overnights / weekends on call rotation answering the phones.
- Pay is based on a flat on call stipend fee of 30.00 plus a commission rate of 5.00 per booked call however if your combined flat rate and commissions for the week is less than the minimum wage of 15.00 for 3 hours $45.00 combined daily for all shifts worked then you will be paid the $45.00 or greater of based on shifts for the week.
Educational Requirements
- High school diploma
Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check
- Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.
Working Relationships
- Position reports to the Call center supervisor .
- Courtesy and respect are expected at all times towards customers and ALL members of our team.
General
- Ability to perform as a team player.
- Other duties as assigned by management.
With the right tools for the job and fully stocked service trucks, we’re equipped to handle any plumbing, heating or cooling issue that comes our way.
Call Always Plumbing & Heating Today!
300-17633 114 Ave NW.
Edmonton, AB. T5S 2R9
Happily serving Edmonton & surrounding areas with 5-Star Superstar Service. From Stony Plain to Sherwood Park, we’re here to help. Contact us today!
24/7 Service Available
Customer Testimonials
This company goes above and beyond for both their customers and employees. The management team is helpful and supportive, the technicians are knowledgeable and efficient and always have their customers best interest in mind.
Jenna
Cleve was excellent! He took the time to make sure everything was right and we were satisfied. Cleve went above and beyond our expectations! Thank you Always Plumbing & Heating. Well done!
Wendy
