Privacy Policy - Always Plumbing & Heating
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  • Privacy Policy

    This Privacy Policy governs the manner in which Always Plumbing and Heating Ltd. collects, uses,
    maintains and discloses information collected from users (each, a “User”) of
    the www.alwaysplumbing.ca website (“Site”). This privacy policy applies to the Site and all products and
    services offered by Always Plumbing and Heating Ltd..

    Personal identification information

    We may collect personal identification information from Users in a variety of ways, including, but not
    limited to, when Users visit our site, fill out a form, and in connection with other activities, services,
    features or resources we make available on our Site. Users may be asked for, as appropriate, name,
    email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will
    collect personal identification information from Users only if they voluntarily submit such information to us.
    Users can always refuse to supply personally identification information, except that it may prevent them
    from engaging in certain Site related activities.

    Non-personal identification information

    We may collect non-personal identification information about Users whenever they interact with our Site.
    Non-personal identification information may include the browser name, the type of computer and
    technical information about Users means of connection to our Site, such as the operating system and the
    Internet service providers utilized and other similar information.

    Web browser cookies

    Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their
    hard drive for record-keeping purposes and sometimes to track information about them. User may choose
    to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note
    that some parts of the Site may not function properly.

    How we use collected information

    Always Plumbing and Heating Ltd. may collect and use Users personal information for the following
    purposes:

    • To improve customer service

      Information you provide helps us respond to your customer service requests and support needs
      more efficiently.

    • To personalize user experience

      We may use information in the aggregate to understand how our Users as a group use the
      services and resources provided on our Site.

    • To improve our Site

      We may use feedback you provide to improve our products and services.

    • To process payments

      We may use the information Users provide about themselves when placing an order only to
      provide service to that order. We do not share this information with outside parties except to the
      extent necessary to provide the service.

    • To send periodic emails

      We may use the email address to send User information and updates pertaining to their order. It
      may also be used to respond to their inquiries, questions, and/or other requests.

    How we protect your information

    We adopt appropriate data collection, storage and processing practices and security measures to protect
    against unauthorized access, alteration, disclosure or destruction of your personal information, username,
    password, transaction information and data stored on our Site.

    Sensitive and private data exchange between the Site and its Users happens over a SSL secured
    communication channel and is encrypted and protected with digital signatures.

    Sharing your personal information

    We do not sell, trade, or rent Users personal identification information to others. We may share generic
    aggregated demographic information not linked to any personal identification information regarding
    visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined
    above.

    Third party websites

    Users may find advertising or other content on our Site that link to the sites and services of our partners,
    suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links
    that appear on these sites and are not responsible for the practices employed by websites linked to or
    from our Site. In addition, these sites or services, including their content and links, may be constantly
    changing. These sites and services may have their own privacy policies and customer service policies.

    Browsing and interaction on any other website, including websites which have a link to our Site, is subject
    to that website’s own terms and policies.

    Changes to this privacy policy

    Always Plumbing and Heating Ltd. has the discretion to update this privacy policy at any time. When we
    do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this
    page. We encourage Users to frequently check this page for any changes to stay informed about how we
    are helping to protect the personal information we collect. You acknowledge and agree that it is your
    responsibility to review this privacy policy periodically and become aware of modifications.

    Your acceptance of these terms

    By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do
    not use our Site. Your continued use of the Site following the posting of changes to this policy will be
    deemed your acceptance of those changes.

    Contacting us

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this
    site, please contact us at:

    Always Plumbing and Heating Ltd.
    www.alwaysplumbing.ca
    #200, 17633 – 114 Ave Edmonton, Ab T5S 2R9
    780-489-8118
    emikhaiel@alwaysplumbing.ca

    This document was last updated on February 02, 2015